Equipment purchased from VRS with a warranty and deployed in locations outside the US will arrive with a parts closet containing complete replacements along with replacement parts. The types and quantities of parts you receive will vary depending on what you ordered, but you can expect to receive a parts inventory containing:

• Complete Replacement Computers
• Power Supplies
• Memory
• Hard Drives
• Extra Cables

 This inventory is designed to support repairs during the term of your warranty. If you need additional parts, we’ll ship replacements upon request.

Your parts closet is intended for use in repairing any hardware failures that occur in the first few months of your warranty.  We’ll ship you additional components to replenish your parts closet inventory upon your request, subject to the following: 

• Each component failure reported must include the serial number of the item and a description of the failure.

• Requests may be phoned in or sent sent via email to your VRS Representative.

• We recommend keeping a hardware failure log on a simple spreadsheet like this:Feel free to contact your Sales Representative directly with any questions, comments, or concerns.

VRS Customer Service

p: 949 288 3102

e: info@valuerecoverysolutions.com